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freelancer
Email Verified Mazvita Makoni
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Member since August 6, 2021
Profile health 85%

Customer Service and Support

Every client must be helped timeously, effectively and in the most transparent yet professional manner. The customer is the paymaster, there is no business were there is no customer. Lets join hands and ensure we put a smile on every customers face.

I am customer centric professional driven by the motive of ensuring that customers receive outstanding support and their needs and expectations are exceeded. I thrive at first contact complaint resolution, account management, call centre administration, general office administration, generating sales leads, social media handling.

I have excellent knowledge of Customer Relationship Management, Microsoft packages including but not limited to Excel, Word, Powerpoint, Outlook and Sage.

I give in my best to make a positive, memorable and long lasting customer experience within a client’s budget.

Experience

Client Experience Representative

  •  Telone Private Limited
  •  Sep 2017 - Mar 2020

Receiving Inbound calls from customers with an average of 80 calls per day
First contact complaints resolution
Live chat and social media handling
Switchboard operation

Customer Service Executive

  •  Tendo Electronics and Power Engineering
  •  Apr 2020 - May 2021

Account management
Service Level Agreement maintenance, upholding and renewal of contracts
Generations of quotations and following up for orders
Generation of quarterly reports for Service Level Customers
Liasing with procurement to ensure service is delivered
Forwarding requests for invoices for prepayments and for jobs done
Receiving emails from customers and ensuring they are responded to within 10 minutes
Phone call handling