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mthokozisi Khumalo
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Member since November 17, 2021
Profile health 85%
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Young And Eager

Tech savvy former data capturer been capturing, cleaning up, analysis , data entry and compiling data for the last 4+ years. Self taught transcriber in the NGO space was mentored by a video editor who also taught me how to create captions for videos. I also have experience in the customer support field as a call center agent in the Telecommunications industry Try me I will produce quality for your moolah.

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mthokozisi Khumalo

Experience

Data Capturer

  •  Wits RHI
  •  Apr 2019 - Nov 2021

Data Capturer
Capturing patient files on three main systems, Tier.Net, Prep Register and Redcap.
Updating patient records and data verification.
Compiling daily, weekly and monthly reports for the clinic
Design of SOPs and training tools.
Design of the redcap system.

Advisor

  •  Webhelp SA
  •  Dec 2017 - Oct 2021

Advisor
Assisting UK based clientele with online shopping queries.
Processing of orders and payments.
Assisting with returns and payment refunds.

Second Line Support Agent

  •  Vodacom
  •  Aug 2013 - May 2015

Second Line Support Agent
Resolving customer queries within SLA
Cancelling, upgrading and migration of customer contracts
Making inbound and outbound calls
Assisting trade partners resolve and open service requests.

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