Experience
Data Capturer
Data Capturer
Capturing patient files on three main systems, Tier.Net, Prep Register and Redcap.
Updating patient records and data verification.
Compiling daily, weekly and monthly reports for the clinic
Design of SOPs and training tools.
Design of the redcap system.
Advisor
Advisor
Assisting UK based clientele with online shopping queries.
Processing of orders and payments.
Assisting with returns and payment refunds.
Second Line Support Agent
Second Line Support Agent
Resolving customer queries within SLA
Cancelling, upgrading and migration of customer contracts
Making inbound and outbound calls
Assisting trade partners resolve and open service requests.